While we try to ensure everyone who purchases our products are 100% satisfied, we realize that our cases might not always be the perfect fit. Below is our return & exchange policy to answer any questions you may have.
Returns: Purchased from myunu.com
If, for any reason, you are dissatisfied with your purchase, we will refund your purchase (excluding shipping) within the first 30 days for U.S. based purchases (see International Returns below for international orders). All returns must include the original packaging, contents, and a return authorization number (RMA). No returns are accepted after 30 days from purchase date.
The return process can be started by either filling out our order support form or by emailing firstname.lastname@example.org directly. Please provide your order number when sending us a return or exchange request.
All returns will require proof of purchase and in some circumstances a photo of the product may be required. Once we have verified the authenticity of your product we will ship you a return label (if within 30 days) and a URL where you can download an RMA form. The RMA formed is required with your return. Failure to include an RMA form may void your return!
Exchanges: Purchased from myunu.com
Exchanges are permitted up to 30 days after purchase date. Within the first 30 days a purchased product may be swapped for the exact SAME item. uNu will cover shipping costs within the first 30 days for U.S. residents.
All exchanges will require proof of purchase and in some circumstances a photo of the product may be required. Once we have verified the authenticity of your product we will ship you a return label (if within 30 days) and a URL where you can download an RMA form. The RMA formed is required with your exchange. Failure to include an RMA form may void your return!
International Returns and Exchanges
International orders are also eligible for returns and exchanges. However, return shipping is NOT covered. The “purchaser” must pay for return shipping of the product back to uNu. Returns can be made up to 30 days from purchase date. Exchanges can be made up to 30 days from purchase date. International orders are still covered by our 1-year warranty.
Returns and Exchanges: Purchased from Retail Partners
Any purchases made through an authorized retail partner are subject to the return and exchange policies of that partner. uNu does not provide returns or exchange service if the product was purchased from a retail partner. Please contact the customer support of our retail partner for a return of exchange.
uNu covers all of its products for 1-year with a limited manufacturer’s warranty. For additional information regarding our warranty policy please visit the warranty page.