General Q&As – UNU

1. How many times can this device charge my iPhone?

A: Because each generation of iPhone has a different battery capacity charging results from the Enerpak Plus can vary. However, iPhone 4 users can generally expect about four full charges while iPhone 5 users should expect about three.

2. Can I use this device to charge other, various devices?

A: Yes, the Enerpak Plus is uNuversal, meaning you can use the Vault to charge any devices that use a micro-USB port to charge!

3. I left my Enerpak in the car for a few hours, and when I returned the Enerpak was very hot, does this adversely affect the battery inside?

A: We recommended that the Enerpak is always kept in a cool location for a couple of reasons. One, heat will degrade the battery. Two, such a hot case could hurt you.

4. How many charging cycles does the Enerpak Plus have?

A: The uNu Enerpak Plus generally yields 500 charging cycles in its lifetime.

5. Can I use my own charging cables?

A: Yes, you can use your own charging cables, this way you can charge additional products like the iPhone 5. Please make sure the cables you use are in good condition.

6. Is the warranty for this product similar to the warranty on the phone cases?

A: All products sold by uNu Electronics are covered by a one-year manufacturer warranty. For more information on our warranty please click here.

7. What is special about this particular Enerpak?

A: The Enerpak Plus has the ability to charge multiple products at once. The Plus can charge both a smartphone and a tablet simultaneously. The 14,000mAh is the most powerful of all the uNu products, perfect for heavy-users and extended trips.

8. What can I do to get the most out of my battery?

A: Some helpful tips include: Fully charging the Enerpak by itself overnight before using the product for the first time and keeping the Enerpak out of Plus temperatures to minimize battery degradation. If you would like to learn more about how to get the most out of your Enerpak click here.

9. How do I charge my Enerpak?

A: Use the included micro-USB cable and attach the micro-USB (the smaller end) end into the Enerpak where it says “IN”. Plug the other end of the cable into an available USB port either on a computer or USB wall charger. If done properly an LED display will appear next to the power button on the front of the Enerpak and will begin flashing. If there is only one light flashing, the Enerpak is empty, if there are three lights the Enerpak is full.

10. How do I know if my Enerpak Plus has power?

A: PRESS the power button on the side of the Enerpak once. A LED display will appear. The number of lights shown indicates the amount of charge left in the battery. 3 lights =100% - 66%, 2 lights = about 65% - 33%, 1 solid light = about 32% - 2%, and 1 light flashing = about 1%.

11. How do I turn my Enerpak Plus ON and OFF?

A: Simply, press the power button on the side of the Enerpak to turn it ON. The Enerpak will automatically turn OFF after 25 seconds of non-use.